If a pipe bursts, shut off your main water valve immediately, turn off power to any wet area if it's safe, and call a plumber. If a pipe is frozen but not leaking, thaw it gently with warm air, never an open flame. Cornerstone Plumbing in Milford repairs frozen and burst pipes: (508) 361-9450.
Frozen pipes may thaw on their own as temperatures rise, but waiting is risky: ice expands, and the pipe can split and only start leaking once it thaws. Open the faucet on that line and warm the area with a hair dryer or space heater. Call Cornerstone Plumbing if you can't find or reach the frozen section.
Letting faucets on outside walls drip slowly during a hard freeze keeps water moving and relieves pressure, which helps prevent pipes from bursting. Also open cabinet doors under those sinks and keep the heat on, even when you're away. Cornerstone Plumbing can reroute or insulate pipes that freeze every winter.
In most Massachusetts homes, the main shutoff is in the basement on the wall facing the street, close to where the water line comes in and near the water meter. Homes without a basement often have it in a utility area or crawlspace. Cornerstone Plumbing can show you where yours is during any visit.
Many homeowners policies cover sudden damage from a burst pipe, but they can exclude damage from neglect, such as leaving a home unheated. Check your policy and call your insurer early. Photograph everything before cleanup and keep the repair invoice for your claim. Cornerstone Plumbing can document what failed and why.
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Call (508) 361-9450